Refund Policy

1. Free trial

Every new shop gets a free trial period before any payment is required. You will not be charged during the trial, and there is nothing to cancel if you simply stop using the Service before it ends.

2. Subscription payments

Subscriptions are paid up front for a fixed period (currently 30 days) via M-Pesa through IntaSend. Access continues until the end of the period you've paid for, whether or not you actively use the Service during that time.

3. Refunds

Because subscription periods are short and prepaid, we do not offer prorated refunds for unused days within a paid period. If you believe you were charged in error — for example, a duplicate payment or a payment that didn't activate your subscription — contact us and we'll investigate and issue a refund via IntaSend where a genuine error is confirmed.

4. Failed or incomplete payments

If an M-Pesa STK push payment fails, is cancelled, or times out, no charge should occur on your end; if you were charged but your subscription didn't activate, contact us with the date and amount so we can trace the payment and resolve it.

5. Cancelling

There's no lock-in contract — simply don't renew when your current paid period ends and your subscription will lapse naturally. Your data is retained for a reasonable period afterward in case you wish to return.

6. How to request a refund

Email hello@example.com with your shop name, the phone number used for payment, and the approximate date and amount of the charge in question.