Terms of Service

1. What Bshop is

Bshop ("we", "us", "the Service") is a subscription-based shop management platform for retail and wholesale businesses, providing stock tracking, sales recording, purchasing, customer and supplier accounts, reporting, and related tools. Each shop that registers operates as an independent account with data kept separate from every other shop on the platform.

2. Accounts

You must provide accurate information when registering. The person who registers a shop becomes its owner and is responsible for that shop's account, including any staff logins created under it. Owners are responsible for keeping login credentials confidential and for all activity that occurs under their shop's account, including actions taken by staff they've added.

3. Free trial and subscription

New shops receive a free trial period. After the trial ends, continued use of the Service requires an active paid subscription. Subscription payments are processed through IntaSend, a third-party payment provider; Bshop does not store your M-Pesa PIN or full payment card details. Subscriptions renew for further periods upon payment; there is no automatic recurring billing beyond what you actively pay for. See our Refund Policy for cancellation and refund terms.

4. Your data

You retain ownership of the business data you enter into the Service — products, sales, customers, suppliers, and related records. We do not sell your business data. See our Privacy Policy for details on what we collect and how it's used.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to store or process data you don't have the right to hold
• Attempt to access another shop's data or account without authorization
• Interfere with or disrupt the Service's infrastructure or attempt to bypass security or subscription controls
• Resell or sublicense access to the Service without our prior written consent

6. Service availability

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages (including our hosting provider, payment processor, or WhatsApp/Meta's messaging platform), and factors outside our control may occasionally affect availability. We recommend keeping your own periodic exports or records of critical business data.

7. Limitation of liability

The Service is provided "as is." To the fullest extent permitted by law, Bshop is not liable for indirect, incidental, or consequential damages arising from use of the Service, including loss of profits, data, or business opportunity. Nothing in these Terms limits liability that cannot be excluded under applicable Kenyan law.

8. Termination

You may stop using the Service and let your subscription lapse at any time. We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or fail to maintain an active subscription beyond a reasonable grace period. Upon termination, we may retain your data for a limited period as described in our Privacy Policy before deletion.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Governing law

These Terms are governed by the laws of Kenya.

11. Contact

Questions about these Terms can be sent to hello@example.com.